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More Time Computing, Less Time Solving Computer Problems - Spyware infection can slow you down while online, or even prevent you from using your PC. Webroot Spy Sweeper quickly provides maximum protection with minimal interaction. Inbound and Outbound Email Attachment Scanning 1-year protection for 1 PCMinimum System Requirements Windows 2000, Vista (32 bit versions of Home Basic, Premium, Business, or Ultimate), or XP (32 bit versions of Professional, Home, Media Center, or XP Tablet) 300 Mhz processor 100 MB hard drive space 256 MB RAM Internet Explorer 5.5 or higher or FireFox 2.0 or higher for connecting to the Webroot web site
Customer Review: Webroot Spy Sweeper's Unethical Installation of the ASK TOOLBAR
I have been using WEBROOT Spy Sweeper for over a year and, unfortunately, just extended my subscription to the program. After having done that I was requested to allow a free upgrade (which is routine for the program) but in doing so WEBROOT installed the ASK TOOLBAR, which is as far as I am concerned nothing more than a advertisement program, not a true search vehicle. I had been using successfully the MOZILLA FIREFOX/GOOGLE setup, which I was totally satisfied and familiar with.
There are 7 issues here.
(1) It was unethical for WEBROOT to install a feature like a new toolbar on my computer without my permission. THAT IS WHAT THE PROGRAMS DO THAT WEBROOT IS SUPPOSED TO BE PROTECTING ME FROM!
(2) The program WEBROOT installed changed the interface with my computer, complicating my use of it and causing me a lot of emotional upset: frustration, annoyance, anger.
(3) Being basically a novice with the computer, I struggled to getting my computer back to the way it was, but never being able to do that with complete success. Ever since I got rid of the ASK TOOLBAR and got back to MOZILLA FIREFOX, when my computer starts up, my web pages won't load automatically as they did before.
(4) Now when WEBROOT requests to update to a new version of its program I don't allow it because I have lost confidence in the program. This does not improve the security of my computer.
(5) WEBROOT installed a program ASK TOOLBAR that is inferior to the one I was using before, my MOZILLA FIREFOX/GOOGLE set up.
(6) WEBROOT has caused me to waste a lot of my time fixing the program, figuring out what program I will replace WEBROOT with and writing this complaint, in addition to making using the computer/internet even more of a headache than it already is. WEBROOT's job was to make it EASIER!
(7) The WEBROOT program was recommended by BEST BUY when I bought my computer. I wish BEST BUY would first investigate the products their people recommend.
KUDOS to AMAZON.COM for providing customer evaluations with the products they sell. I use the evaluations all the time (though mostly for books).
Advice: Don't get too greedy, especially when you're already making a bundle. Think more about improving (rather than degrading) your product and helping (rather than frustrating) the customer.
Customer Review: more problems than it solved
Running Windows XP Pro I had more problems installing and updating the software than what was reasonable.
Cons
-40 minute wait for tech help
-problems installing on Win XP - tech support resolved
-the program removed itself from my start menu - tech support was unable to resolve this
-while trying to manually update the program would remove itself from my start menu and turn itself off
Pro
-English speaking tech help (1 for 2 as far as being helpful)
-showed numerous items blocked
I won't ever buy another Webroot program.
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